Refund and Returns Policy
Return & Refund Policy
Thank you for shopping with Mizzy Store. We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We only accept returns or exchanges under the following conditions:
- Wrong product received
- Damaged product received
- Defective product received
To be eligible for a return, the item must:
- Be unused and in original condition
- Be returned in original packaging
- Include all tags, accessories, and invoice
2. Return Request Time
Customers must raise a return or exchange request within 48 hours of receiving the order.
Requests made after this period may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products after delivery
- Products without original packaging
- Customized or personalized items
- Items purchased during special sale or clearance offers
4. Return Process
To request a return or exchange, please contact our support team with:
- Your order number
- Clear photos/videos of the product
- Description of the issue
Contact Number: 8273019470
Once your request is verified, we will guide you through the return process.
5. Refund Policy
Refunds will only be processed after the returned item has been received and inspected by our team.
- Approved refunds will be processed to the original payment method.
- Refund processing time may take 5-7 business days.
- Shipping charges, if any, are non-refundable.
6. Exchange Policy
Exchanges are subject to product availability.
If the requested replacement product is unavailable, a refund or store credit may be provided at our discretion.
7. Cancellation Policy
Orders can only be canceled before they are shipped.
Once the order has been dispatched, cancellation requests will not be accepted.
8. Damaged Parcels
If the package appears damaged during delivery, please record an unboxing video and contact us immediately.
Claims without proper proof may not be eligible for refund or replacement.
9. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Mizzy Store
Phone: 8273019470